Asset Tag no – 0618 157 664 I could have booked instantly and travelled today but staff Rocky Gupta never gave me the chance to travel. I was told by Sheila to wait for a call on Monday 1/10/2017 for the final decision. Date of Flight : 14-May 2016 You can contact our Assistance Company – AIG Travel Assist through:For Excluding Americas Policies:Call: +603-8991-2013 or +603-8991-2014 (Toll Worldwide)Email (assistance): TGAP.TATAmedical@travelguard.comEmail (claims): TGAP.TATAclaims@travelguard.comFor the Americas Policies:Please Call: +1-866-866-2620 (Toll Free within US & Canada)                 : +1-817-826-7018 (Reverse Charge/Collect from other places)While in India, contact at below numbers for any claim related assistance -Call these local helpline numbers in your respective cities from any other line:Mumbai - 66939500, Delhi – 66603500, Bangalore – 66500001, Pune – 66014156, Chennai – 66841050, Hyderabad – 66629882, Ahmedabad - 66610201Email: general.claims@tataaig.com2. We suffered so much stress, anguish & anxiety turning our family trip into nightmare I was told to contact him tomorrow morning. However, right now, I feel like it’s the same as United Airlines. As per the pre-arrival my name is Ratna and surname is Shankar (all my official records reflect the same). Singapore Airlines left my luggage in Rome International airport last September 30,2018. apply the Singapore baggage terms. The following day, I rang Singapore Airlines and of course, it was answered by a call centre staff in Cebu, Phillippines. HK Immigration had closed by this time (closes at 11 PM HK). We have now been waiting 5 days for a response from the airline which is not acceptable for a company with supposed impeccable customer service. Its such ridiculous that they dont have somebody responsible to look into the matter. You need to provide your IndianEagle booking reference number [Trip ID] to the travel specialist for processing your "flight cancellation" request. Too bad they have monopoly on the market. As the Qantas flight was delayed I didn’t have enough time to get from terminal 1 to terminal 2. I booked five months before my flight. They said we had to pursue with Aegean, wh. I wanted to change my flight from Dec 7 to 5th as my uncle was recently hospitalised and is ailing. • Arrived Perth 30th Jan 2017 with 1 luggage missing Phone number 1-866-UA-CLUBS (1-866-822-5827) if you are calling from the U.S. and Canada. 3) No auto-refund on change in seat class I am a Gold member of Krisflyer. I was taking SQ 833 yesterday from Shanghai Pudong to Singapore. All Singapore Air required was a phone call or some intimation and the bags would be transferred. I left my office taking the onward journey ticket and was sure that my manager had booked the return ticket for Sunday. I asked directions and we followed them and could not find the lounge, so we gave up. This trip is planned for our daughters first delivery . © 2020 Singapore Airlines. A full price and service airline that can’t seat my wife and I together. Since then, I knew something was wrong- and I called everyday, because something was not right- and when I couldn’t check in online and it clearly said my daughter had no ticket on the app, the person on the other end said that all is fine to go. My husband and I have both been trying to find out what is going on with the Singapore agent (who, after several calls from him and getting nowhere, I asked to speak to a manager he told me he is the manager!) This proceeded to cause chaos for me and leave me stranded in Singapore for 12 hours. All our plans were cancelled because we have booked for a trekking and if we are to take the new flight, we would have missed the rest of the group who are departing for the trekking site. day before yesterday, I booked 3 Sydney Delhi return tickets, for travel in Feb 2019 via BYOjet. I trusted SIA, as I knew their superior service, could be trusted to get me home to Malaysia after many months. Unfortunately during the travel from Singapore to Melbourne we were told that vegetarian food was not available although it was served to some other passenger. SilkAir, Scoot and Tigerair are its subsidiaries. Despite showing all my other IDs reflecting my name as Ratna the check in officer insisted on having the name exactly as per the passport. Since last 2 weeks, I have spoken with multiple agents from Singapore Airlines Customer Service to get the issues resolved and every time I get a different story. We were meant to depart from Hobart. I was originally so excited when I booked my flight and told family/friends that I will finally cross off my bucketlist. Our date of travel was March 21st. This is totally unaccepted in my opinion but we have to take this opinion because we cannot take the new flight time because our trekking group would have been gone by the time we arrived. I choose to pay a premium for what I considered a superior service. My wife booked a ticket for me and herself online. The airport lounges are named SilverKris Lounge, The Private Room, KrisFlyer Gold Lounge and First Class Reception Lounge. E mail ID : ecommerce@airindia.in. I read a lot about how good SQ is and how pleasant it is to fly SQ because your staff are allegedly very cooperative, friendly and efficient and supposedly go out of their way in making sure that their customers are fully satisfied. You created a lot of unnecessary stress for me. The image wasn’t very clear. My flight with Singapore Airlines was anything but the world’s best. Throughout the incident, I did not see any Manager/Officer in-charge taking control of the situation and it was left with a ground crew to face the angry crowd of passengers. Reported By: Nishkam Gupta Contact information: Goibibo I had booked return ticket Del-Singapore-Beijing for travel date till 04 Aug 2019 (as this was open ticket) with Singapore Airlines through Goibibo.com. I was completely ignored for the entire flight. One of your selling points of premium economy is the complementary french champagne show in your advertisement poured into a glass champagne flute with the bottle in a wine bucket behind……on board it is poured into a small plastic cup and not replenished. We, as a customer treat Singapore Airlines with repute and this is absolutely a shock to me. After the first meal service, the cabin lights were dimmed but a bright fluorescent light in the nearby galley blazed its bright penetrating light over drawn curtains into the back of the plane, making sleeping difficult for many. I am sorry to say that being a Singapore Airlines customer for a very long time, I am extremely dissatisfied with Singapore Airlines as my experience has this time has been pathetic and disgusting. Delta Customer Care InterGlobe Air Transport Ltd Podar House 10, Ground Floor Marine Drive, Sitaram D Marg Churchgate Mumbai 400 020. Landline Number : 011-24667474. Apparently the ‘technical team’ is investigating. On returning home I watched a TV special on the development of Singapore Airline’s new first-class service. And very disappointing at that. she: but we have already made an annoucement I have spoke to a staff and she has no idea where the luggage is. Failure to furnish such evidence within the time required shall not invalidate nor reduce any claim if you can satisfy us that it was not reasonably possible for you to give proof within such time. AS krisflyer gold member, I am sure there are many ways you can reach me via email, sms, etc. I had already checked into my flight, before receiving a phone call that my flight had been changed from an SIA flight to a Qantas flight only one day before my flight departed. Can I contact travel claims if I wish to amend or cancel my travel itinerary?No, travel claims will only assist you with your claim if you have cancelled or cut short your trip.6. Surely it would be kind to show this to passengers at the outset. For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at singaporeair_id@AIG.com or call our Customer Service Hotline at 0800 124 8888 from Monday-Friday 8.30AM-5PM. Contact customer service. 1. When you are ready to re-book your travel, simply complete our online Change My Booking form by entering your Webjet Booking Reference Number, the email address used to make your booking and passenger surname. i made an international call lasting for 15 mins of which your agents kept rebutting me and putting me on hold. On my most recent trip I was looking forward to experiencing Singapore Airlines through a code sharing arrangement with Virgin Australia. But only refund 1 ticket payment. I flew from Los Angeles to Jakarta on 9 January 2018 by SQ 11. The crew that was handling the delay was unable to manage this and deal with the situation in professional manner. Thereafter, we were contacted by Singapore Airlines (Staff named – Daniel Gomes) from Kolkata and asked about all the details which was provided to them with photos of damaged baggage (which was dated 12th of August) and we were told that they would need to do an assessment and they would get back to us within a week. I believe I am entitled to compensation under EU legislation but my efforts to contact Singapore Airlines on their website have failed since the sit refuses to accept my message. Singapore Airlines failed us – We haven’t even boarded the plane yet! Seriously paying HKD $42K with service like that, it’s completely unacceptable! I did not know when SIA service dropped in standard. SIA should really take a look at its customer service, if it even has any. I sincerely hope that no other customer has to go through an painfully enduring experience like I was forced to go through. Expect quick resolve. All our listings also come with an overview, contact info and social media profiles. On 25 Sep, i.e. How long is the claim processing time?We aim to process claims within 15 working days of you submitting all of the required documentation (for reimbursement claims).3. When I went back on line 24hrs before departure I was informed that it had closed. The guidelines included what it not covers: • Cuts, scratches, scuffs, dents and marks that may occur despite careful handling – My baggage had a see-through hole and some part of it was ripped off. • Unsuitably-packed luggage (e.g. He then told me to send this email with attached medical certificate and if approved, the charge would be $6.28 which I am happy with. Deeply disappointed with Singapore Airlines! I understand things change and this is forgivable, except this is not the service I except from the World’s Best Airline – 1. I left the Philippines without my luggage. • Arrived Singapore airport 3rd Feb and straight check out luggage The only answer I get is that “I am sorry that you might be late or miss your 8 am meeting as it is due to weather and there is nothing much we can do about it.”. I booked over the phone and paid for two premium economy seats from London to Perth-Australia next March. However she said that she was unable to help me with any fee waivers and that the MC did not specifiy her illness. I was told that Daniel was on leave and insisted as if my nuisances / issues which I raised was rubbish. Star Alliance policy is that the main carriers baggage policy applies Online Booking /Refund Help Desk (Monday to Saturday, 0930 Hours - 1730 Hours IST) Landline Number : 011-24667473. Instead of compensating us, SIA can only cancel our flight and refund full cost to us. Flight No. Social Media Contacts. We don’t want to miss this this flight. They want to reissue our tickets and want to charge current price again. And on DECEMBER 5, I spent 50 minutes on the phone with the SIA staff as I could not check me and my daughter in due to a ticketing error that she refused to rectify . I had also written to HK immigration who have also sent me the notification slip. It was the flight from Maldives to Hong Kong — Singapore to Hong Kong segment was in first class suites (Maldives to Singapore in business, because Maldives to Singapore segment doesn’t have first class). I have been a loyal customer for almost a decade. Please do not hesitate to contact us via email if you have any questions. SINGAPORE - Singapore Airlines (SIA) is asking customers to contact it for assistance only for flights departing within the next 72 hours. She immediately tore our tickets in pieces and gave new one saying our flight SQ672 on 28 Apr 2018 at 01.20 from Singapore has been rebooked on SQ672 on 29 Apr 2018 at 01.20 from Singapore to Nagoya because we came late (not due to the airline delaying ?) ! They weren’t aware of what happened to my luggage. Around 8 pm, I sense something is wrong as it was not announcement of boarding. Now I should say I am not happy with not just the service, but also the fare. Put report into hostess onboard and they said I will be contacted by Singapore Airlines. How do I report a claim?Contact the below numbers and a representative will review your situation with you and will explain exactly what type of information we will require in order to be able to process your claim. My initial flight (SQ238) on 23 June at 09:35 from Melbourne to Singapore was changed into a Qantas airline (QF 035) at 11:55. It was inedible. Below are some useful contact details for your information: Emergency Medical Assistance Hotline, For emergency assistance, please call 24-hour Emergency Assistance Hotline at, For insurance-related enquiries, or changes to your policy, please email TATA-AIG at  BTA.Transactions@tataaig.com; customersupport@tata-aig.com or call TATA-AIG 24-hour Customer Service Hotline at Toll Free No. First, there was no announcement of what caused the delay and how long do we passengers have to wait . My experience was very memorable for all the wrong reasons. We were charged 55 euros by Aegean. I am having the return booking for New Delhi with my wife on 15th of October 2016 by SQ 208-SQ402. I have just flown from Heathrow to singapore on the 5th August 2017, as I am Lactose free my special meal came out. Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint. It was my return flight from Shanghai to Singapore on above mentioned date & flight that due to departure at 14:30hr but the flight was delayed without any information on when we can depart. Incurred a burn in their business class lounge in London Heathrow from their soup utensil as it was near empty. All I can say is that I am very disappointed with SQ and have definitely not had a pleasurable travel experience at all and all because of an excess of 2.50 Kgs. But suddenly changed her mind saying we need a clear image. I’m now thinking what a dope I must be to try before you buy and put faith in a name brand. Until finally she told me my refund had been refunded and when i ask her whether can she email me so that i can check with the bank, she put me on hold for 25 mins. My family and I – three of us – were allocated the last row just before the toilets in an A380 aircraft. I would like to know what you can do about my situation..This experience has made me very wary about flying especially with Singapore Airlines again..My husband refused any meals after this as he too was unsure of the food..awaiting your reply.. And can also redeem the points to any of family members as Long they have airlines members too. The lady who chanaged told me that i would receive a refund within 3 weeks. For a list of frequently asked questions, please visit our extensive FAQ Page. Aegean are charging baggage without a fee applying. I have been in the customer service industry for last 20 years and I can say: “A satisfied customer will share his experience with 10 different people, however a dissatisfied customer will share his experience with 100 different people.”. This morning, I booked online a return flight to Singapore REF: WA512F and spoke to your staff that I will hit the ‘confirm payment’ button only if Veronica Lim can also be on the same flight. During my could-have-been holiday in the Philippines, Singapore airlines weren’t able to return my luggage. We have call your company number: 1-800-742-3333 and would like to ask for help to change to a later flight on nov-2016. I had checked-in baggage of 42.50 Kilos, and for an excess of 2.50 Kgs only I was asked if I could take out the excess baggage and carry it in my hand baggage or pay an excess baggage charge for 2.50 Kgs, I regularly travel the world over ( generally in business class ) and in my entire life I have never been hassled over 2.50 Kgs when travelling ( even when I travel occasionally on Economy class ). And unimaginably that’s not the end of the story, they asked me to wait at the gate, not being accepted to board, for more than 1 hour! I travel very frequently via Singapore airlines and always had a great experience but never like this. Truly sad & mad & worrying right now! Toll Free Number / Customer Care Number: +65 1800 2244243 (From Singapore) Singapore Airlines City wise Contact Details. PER SQ33129 Hi. Leviste Street Salcedo Village, Makati City 1227 … This first conversation was when Cliff informed me to submit the MC and when they verified the MC, I only had to pay $6.28. On the return flight to Heathrow you put us on a 777 airplane that very noisy. PER SQ33146 After departure we were approached by a member of the flight crew who asked if all was good and so we told her the problem we experienced and we expressed our disappointment of having paid for premium economy and the level of service was well below standard. Also the airhostess who was attending us was very rude, arguing that we should have requested for “JAIN MEAL/STRICTLY VEGETARIAN MEAL”. My 4 year old son by this time was extremely distressed and started to cry out due to hunger, fear, anxiety etc. She immediately disconnected the call and didn’t even bother to return my call. : SQ831 From Shanghai to Singapore. Yesterday, when I read the email they sent me, it showed a return date of 15 March instead of 15 Feb. Booking reference – TN65AL Please note that we booked and paid for all our Singapore Airline flights in February 2017, and soon after booked and paid for all local connecting flights Mumbai to Goa/Return including hotel accommodation for Goa commences from the 22nd December 2017. Today, I checked my flights and noticed that not only did the plane change to A350 on my itinerary, but the first class seats I paid for got downgraded to business class. There was no respite to rest elsewhere from my allocated seat. Just to give you a background – this case was initially logged as a feedback on the 7th of August 2018 and was thereafter was forwarded onto the “Baggage Department in Kolkata”. Hence, I went back to the lounge and wait till 1 pm and then I board the plane. In fact, it was the worst flight I have ever had on any airline. i hung up, of course the email didnt come through, the call didnt come through, my refund didnt come through. The very first agent who spoke with me mentioned that I will have to just pay $50 per passenger for date change, thereafter every other agent who comes on the phone gives a different answer. However I told him I should only be paying any fare difference and not other surcharges. We booked a month early and checked in 36 hours esrly I was truly disappointed with Singapore Airlines handling this incident and sad to say that the crew were not trained and prepared to deal with such incident. • 1st Feb, Dnata staff lied that my luggage arrived Perth and will be delivered next day in exchange of the worng luggage Suddenly we got their email on September 17 said name mismatched & wanted me to submit required document. … I straight away rang and requested a change of date (within 15 hours of booking). 6. Near-by Airports: ... Boeing 777-300ER; Boeing 787-10; Queries handled by Singapore Airlines Customer care: Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free … In future, I would need to think twice before I book my tickets through the airline. As I was freaking out, I called my sister and she requested to speak directly to the SIA staff (named Alex), she was trying to discuss the best option available and express her disappointment in SIA, Alex told his colleague that “she was yelling” over the phone. We booked a return flight to Penang via Singapore Airlines. But why they can’t remove my surname from my ticket for genuine reason and why they want to reissue my wife’s ticket too? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The following is an email I sent to [email protected],com,au last Tuesday 19th September 2017:: Booking Reference: 5YMRPN Electronic Ticket 6182417970591. Please note that your personal data may be shared with our partners and other relevant third parties—to enable them to follow up and reply to you directly on your feedback. 
 He has never once travelled without me. a) your representative only offered to “re-book” my flight to all business to adjust the difference (since I paid first class) I stayed in the Philippines from October 1-7,2018. Not just that, this has also resulted in quite a bit of loss for us – spending on taxis unneceasrily to airport and home, pre-planned travel in HK costs. • Lodge report ref. 6 months ago before making the reservation, I asked your associate that will date change be permitted to which I got a response that yes that is a possibility provided the same class is available. But I never seen any distriction on their terms & conditions. To share your feedback/complaints/suggestions or to reach out to our Customer Relations Team, please click here. We e booked our flight chennai to Seattle directly from Singapore airlines . Disgusting for an airline company who boasts world-class service and quality. The company then decided that it needed to issue our tickets separately due to me having Krisflyer points to redeem for a few pounds reduction on my ticket. Corporate Office Ticketing Counter Now, you can directly buy tickets from our Corporate Office ticketing counter. You tire out complaining customers in the hope that they will stop. I am very upset, disappointed, and very sad that what I had planned for my honeymoon is now changed so much. • 2nd Feb, personally visit SIA and Dnata office at Perth airport I have told that I will get them in next day at my home in Tasmania from staff in Melbourne airport, however it’s been 4 days since and no one know where the luggage is. this experience will be shared on some paper if I do not get a response from you. We contacted our bank regarding the credit card payment and they informed us that the payment had been authorized and Singapore Airlines has the authorization number to access payment. If you would like to make a complaint, please use our feedback form since we need your approval to our “Terms and Conditions” Email: contacttoflysas@sasair.com Scandinavian Airlines I even wrote back to Daniel Gomes about her approach but disdain. Dedicated Customer Service. I will escalate this matter until I get an apology as I wasted so many phone calls over 7 days, nervous breakdown in the airport , my baby girl was cranky by the end of it. From 20 January 2018, you'll enjoy clearer choices when it comes to booking with new fare types to suit the way you travel. The return leg of the journey could not be availed as after March flights were cancelled due to Covid. What is the time limit for lodging a claim?Completed claim forms and written evidence of loss must be furnished to us within thirty (30) Days after the date of such loss. SIA has not lived up to its well-known standards, or my envisioned standards of its customer service. Two days after I returned to Australia, I received my luggage, unlocked, forcibly opened, wrecked with personal items and souvenirs from my Europe holiday lost. This time the call centre staff said she did nor receive the medical certificate. Each time your agents tell me we need to speak to revelent dept, why dont they just transfer my call? Although not available on all flights I went on line to confirm it was offered on my flight but could only be booked 24 hrs before departure. Remember waking up on floor to several hostess around me. “. The details are as follows: However Singapore Airlines have since made changes to our above schedules, SQ256 now departing from Brisbane on Thursday 21st December 2017 at 09:10, SQ424 arriving Mumbai on Thursday 21st December 2017 at 21.45. Singpore to Kolkata on SQ516 Kindly look into this matter so that we dont face this issue in the future. I was scheduled to fly to HK last night with my husband and 4 year old son. Please help me with this matter Singapore baggage policy is that bicycles can be included within checked in baggage at no extra charge. Surely the system should have cancelled the 1 st booking after the waitlist flight becomes available and confirmed. 6) Called customer service didn’t get satisfactory resolution, only got “we’ll get back to you in 24 hours and we can’t do anything to make you feel better/compensate for your stress and loss”. And I sincerely think the management should look into the SOP of handling such cases and ensure the right person is deployed to prevent such incident from re-occurrence. Unacceptable and unethical system for the announcement was delivered in Mandarin which we were re-directed to the case reference provided... Was originally so excited when I enquired the staff would make my connecting flight Sydney... Layover in Singapore Relations Team, please feel free to fill out the lesser service classes on Airlines... 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